MuninX documentation
MuninX is a simple, affordable, AI-assisted help desk for small teams that have outgrown a shared inbox but do not need an enterprise support suite.
These docs are public and factual. They are written for founders, operators, support leads, agents, customers, and support assistants that need exact MuninX behavior.
Start with the right path
Section titled “Start with the right path”New to MuninX
Section titled “New to MuninX”Set up MuninX
Section titled “Set up MuninX”Use tickets
Section titled “Use tickets”Use MuninX with AI
Section titled “Use MuninX with AI”Choose an AI path
Section titled “Choose an AI path”- AI-assisted features are built into the ticket workflow. They provide focused draft replies and response improvement for admins and agents whose agent type is AI-assisted. MuninX pays the underlying AI usage cost as part of the AI-assisted agent subscription.
- Use your own AI through ChatGPT, direct MCP, or Smithery when you want a conversational workspace outside the MuninX UI, more flexibility in your AI client and workflow, or to work across tickets, history, and analytics. This option is available to role-permitted users, including human agents. The external AI client handles its own subscription or usage costs, so it can lower your MuninX cost when you already use that client, but it is not necessarily cheaper overall.