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Create a ticket

Customers can create a ticket from My Tickets > New Ticket.

New ticket form with subject, priority, rich-text description, attachments, and create ticket action

The ticket form includes:

  • Subject.
  • Priority.
  • Description.
  • Rich text.
  • Inline images.
  • File attachments.

Subject and description are required.

Upload behavior

Section titled “Upload behavior”

If files or images are still uploading, MuninX waits before submitting.

If an attachment upload fails, remove the failed attachment or upload it again.

If a customer starts a ticket and tries to leave before submitting, MuninX warns that unsaved changes may be lost.

After the ticket is created, MuninX opens the created ticket when possible.