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Search and filter tickets

Customers can search and filter their own ticket list.

Customer ticket search can search ticket titles and messages. Internal messages are not visible to customers and are not included in customer search.

Advanced search supports:

  • Search area.
  • Author email.
  • Created date range.

Customers can also filter by status and priority. When search starts, MuninX clears existing status and priority filters so older filters do not hide search results.