Customers

Customers are the people who create tickets, reply to support conversations, and use the customer portal.

Customer records include name, email, status, profile details, and an optional customer organization.

Admins can create customers, resend activation emails, view customer tickets, and delete customer records.

Customer invitations

When an admin creates a customer, MuninX creates the customer in Pending state and sends an activation email.

The customer becomes Active only after they confirm the activation link in that email.

If the activation email is not received, ask the customer to check their spam folder. If the customer is still pending, admins can resend the activation email from the customer record.

Customer organization assignment

A customer can belong to a customer organization, but this is optional.

Use customer organizations when customers should be grouped by company, client, account, or shared email domain. Leave the customer organization empty when the customer does not need to be grouped with others.

Customer organization assignment affects new tickets. When a customer creates a ticket, MuninX records the customer’s organization on that ticket at creation time. If the customer is later moved to another customer organization, existing tickets stay linked to the original organization and new tickets use the customer’s current organization.

Customer statuses

Customer statuses include active, pending, suspended, and inactive.

Pending customers have been created but have not confirmed their activation email yet. Active customers have confirmed the activation and can use the customer portal when customer access settings allow it.